Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We are currently commissioning Hermes Germany GmbH to ship your orders.
Below you will find a list of the possible target countries and the corresponding shipping costs:

4,95€
Germany

14,95 €
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Sweden

27,95 €
Liechtenstein, Switzerland

Which payment methods are accepted in the Online Shop?

Derzeit können Sie auf Rechnung bestellen oder direkt mit PayPal bezahlen.

How long will delivery take?

The shipping time within Germany is approx. 1-2 working days. The specified term refers to working days (Monday - Saturday) and is communicated by Hermes Germany GmbH without obligation. The international shipping time varies depending on the destination country.

How secure is shopping in the Online Shop? Is my data protected?

We use various technologies to protect your data. We encrypt the data traffic, you can see that at the URL that starts with https. All forms are protected by Google reCAPTCHA, our IT team keeps our software up to date through permanent updates and thus closes any security gaps that are discovered. With webgo, we have selected a professional web host with a wealth of experience and short reaction times.

What exactly happens after ordering?

After you have ordered, GLASHAUS Frankfurt will send you an email with the order confirmation and invoice. When paying on account we ask for immediate transfer, with PayPal payment this part is already done.
The next working day we will pack and send your package, you will receive a separate email with a link to track your shipment.
If necessary , please contact us directly (at Mobile: +49(0)1578 850 25 42 or in the "SEND US AN EMAIL" contact form), we will solve the problem straight.

Do I receive an invoice for my order?

Yes, directly with the confirmation email.

 

More contact information

GLASHAUS Frankfurt
Hans-Martin Aurich
Langweidenstraße 56
60488 Frankfurt am Main
Germany

Phone: +49 (0)69 780 799 81
Fax: +49 (0)69 780 799 82

E-Mail: service [at] glashausfrankfurt [dot] de

Tax NR.: 012 802 65174 Tax office FFM II
Tax ID: DE199963939
Demeter company number: 20964

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